Contact information

BEARION CO.

A brand by THE INDIAN BEAR — Premium Menswear, Made in India

CONTACT INFORMATION

Legal Entity: THE INDIAN BEAR

Brand Name: Bearion Co.

Website: https://bearion.co

Document Type: Customer-Facing Contact Directory

Effective Date: 1 January 2025

Last Revised: 1 January 2025

Governing Law: Consumer Protection Act, 2019 | Consumer Protection (E-Commerce) Rules, 2020

1. Overview

Bearion Co. is the brand name under which THE INDIAN BEAR operates its direct-to-consumer premium menswear business at bearion.co. We are committed to providing prompt, courteous and effective support to all our customers in compliance with the Consumer Protection (E-Commerce) Rules, 2020, which mandate that every e-commerce entity must maintain a clearly accessible and functional grievance redressal mechanism.

This document outlines all official channels through which customers, partners, press and other stakeholders may contact us. We endeavour to respond to all customer queries within the timelines specified below.

2. Customer Support Contacts

The following channels are available for customer queries related to orders, products, returns, exchanges, refunds and general enquiries:

Channel	Contact Detail	Availability	Response Time
📧 Email — General	support@bearion.co	Mon–Sat, 10 AM – 7 PM IST	Reply within 4 business hours
📦 Email — Orders	purchage@bearion.co	Mon–Sat, 10 AM – 7 PM IST	Reply within 4 business hours
↩️ Email — Returns	returns@bearion.co	Mon–Sat, 10 AM – 7 PM IST	Reply within 4 business hours
💬 WhatsApp	+91-9570242488	Mon–Sat, 10 AM – 7 PM IST	Reply within 2 business hours
📸 Instagram DM	@theindianbear.in	Mon–Sat, 10 AM – 7 PM IST	Reply within 6 business hours
🌐 Contact Form	bearion.co/contact	24 / 7 submission	Reply within 4 business hours

Note: All support channels are monitored Monday to Saturday. Queries received on Sundays and national public holidays will be responded to on the next business day. During peak periods (sale events, new launches), response times may be up to 8 business hours.

3. Department-Wise Contact Directory

3.1 Orders & Tracking

Email: purchage@bearion.co

WhatsApp: +91-9570242488

Hours: Mon–Sat, 10 AM – 7 PM IST

For: Order status, tracking updates, delivery queries, address changes, cancellations

Response: Within 4 business hours

3.2 Returns, Exchanges & Refunds

Email: returns@bearion.co

WhatsApp: +91-9570242488

Hours: Mon–Sat, 10 AM – 7 PM IST

For: Initiating returns, size exchanges, refund status, damaged item claims, wrong item received

Response: Within 4 business hours

Policy Ref: bearion.co/return-exchange

3.3 Products & Styling

Email: contact@bearion.co

Instagram: @theindianbear.in

For: Product information, size guidance, fabric queries, care instructions, styling advice

Response: Within 6 business hours

Size Guide: bearion.co/pages/size-guide

3.4 Payments & Billing

Email: support@bearion.co

For: Payment failures, invoice requests, GST queries, EMI assistance, COD refund bank details

Response: Within 4 business hours

Note: For payment disputes with your bank or UPI provider, please also contact your bank directly

3.5 Bulk & Corporate Orders

Email: contact@bearion.co

For: Corporate gifting, uniform orders, reseller enquiries, orders of 10+ units, custom branding

Response: Within 1 business day

MOQ: 10 units minimum per style/SKU

3.6 Press, Media & Collaborations

Email: contact@bearion.co

For: Press enquiries, media kits, editorial collaborations, brand partnerships, influencer tie-ups

Response: Within 1 business day

3.7 Privacy & Data Protection

Email: contact@bearion.co

For: Data deletion requests, personal data access requests, DPDP Act 2023 compliance queries, cookie policy questions

Response: Within 7 business days as per the Digital Personal Data Protection Act, 2023

4. Registered Office & Correspondence Address

4.1 Legal Entity

Company Name: THE INDIAN BEAR

Brand Name: Bearion Co.

CIN: NA

GSTIN: 10AAXFT3944M1ZL

PAN: AAXFT3944M

Registered Address: SETU NAGAR, ANISHABAD PATNA BIHAR, India — PIN: 800002

State of Incorporation: BIHAR

5. Social Media Channels

Bearion Co. maintains an active presence on the following platforms. While social media is not a primary support channel, our team monitors DMs and tagged posts.

• Instagram: @bearionco — instagram.com/bearionco

• Twitter / X: @bearionco — x.com/bearionco

• YouTube: youtube.com/@bearionco (coming soon)

Note: For urgent support, please do not rely on social media DMs. Use email or WhatsApp for a guaranteed response within our stated SLAs.

6. Response Time Commitments

The following response time commitments apply on business days (Monday to Saturday, excluding public holidays):

• WhatsApp: Within 2 business hours

• Email (all departments): Within 4 business hours

• Contact Form submissions: Within 4 business hours

• Instagram DM: Within 6 business hours

• Grievance Officer escalations: Acknowledgement within 24 hours; resolution within 3 business days

• Bulk / Press / Careers enquiries: Within 1 business day

• Privacy / Data requests: Within 7 business days (as per DPDP Act, 2023)

These commitments apply to queries received during business hours. After-hours messages will be responded to on the next business day from 10 AM IST.

7. Information to Include When Contacting Us

To help us resolve your query quickly, please include the following information in your first message:

For order-related queries:

• Order number (e.g., #BC10001)

• Registered email address or mobile number

• Description of the issue

• Photographs (mandatory for damaged, defective or wrong items)

For returns and exchanges:

• Order number and item(s) to be returned

• Reason for return (size issue, defective, wrong item, etc.)

• Clear photographs of the item — front, back, label and any defect

• Your preferred resolution — refund, exchange or store credit

For payment queries:

• Order number and transaction ID or payment reference

• Screenshot of the payment (if applicable)

• Bank account or UPI details for COD refunds

This document is governed by and construed in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts at Patna Bihar, India.